Question 1

What are your hours?

Accepted Answer

Atwood Innovation Plaza Location Hours
 
Monday - Friday  8:00 AM - 6:00 PM
*If you have building access then it is available 24/7

Question 2

How do I use my bottle?

Accepted Answer

Go to our machine, and place your Fill Drinks bottle with the RFID tag linked to your subcription directly on the black RFID reader and pour away. (Give the hands free mode a try by scanning the QR code at the top left of the machine's screen!)

Question 3

How do I buy a bottle?

Accepted Answer

The Fill RFID Chip Bottle is included in your subscription, to pick up your bottle email us at info@filldrinks.com
 
If you have lost your bottle or your bottle is defective - please send us an email at info@filldrinks.com

Question 4

Is it truly unlimited?

Accepted Answer

Yes! To prevent abuse, we have placed a 5 minute timer between pours. This means that once you've filled up, you will not be able to get a refill until 5 minutes has passed.

Question 5

Is it easy to cancel?

Accepted Answer

Yes! All you have to do is sign into your account on our website and click "manage". From there you'll click cancel and then you will be prompted to fill out a survey letting us know your reason for cancelling and where we can improve and then you're set!

Question 6

Do I have to buy a subscription to get a drink?

Accepted Answer

No. You can also purchase a single use ticket from the vending machine at the Refill Station in the Atwood Innovation Plaza.

Question 7

Where do I pick up a bottle?

Accepted Answer

In the Atwood Innovation Plaza by the machine. Please email us at info@filldrinks.com to set up a time.

Question 8

What happends if I lose my bottle?

Accepted Answer

You can purchase a new replacement bottle, and we will connect it with your existing subscription. Send us an email at info@filldrinks.com

Atwood Innovation Plaza

Frequently asked questions